Shipping Information
Fast, secure, and reliable worldwide delivery for your Gentle Monster eyewear
Standard Shipping
Delivery Time: 5-7 business days
Cost: $9.95 (Free on orders over $150)
Perfect for regular orders with reliable tracking and signature confirmation.
Express Shipping
Delivery Time: 2-3 business days
Cost: $19.95
Priority handling with expedited delivery for urgent orders and faster processing.
International Shipping
Delivery Time: 7-14 business days
Cost: Varies by destination
Global delivery with customs handling and comprehensive tracking worldwide.
Shipping Rates & Delivery Times
| Destination | Standard Delivery | Express Delivery | Shipping Cost |
|---|---|---|---|
| United States | 5-7 business days | 2-3 business days | $9.95 / $19.95 |
| Canada | 7-10 business days | 3-5 business days | $15.95 / $29.95 |
| United Kingdom | 7-12 business days | 4-6 business days | $18.95 / $35.95 |
| European Union | 8-14 business days | 4-7 business days | $22.95 / $39.95 |
| Australia & New Zealand | 10-14 business days | 5-8 business days | $24.95 / $42.95 |
| Asia Pacific | 8-12 business days | 4-6 business days | $19.95 / $36.95 |
Shipping Policies & Information
Order Processing
- Orders placed before 2 PM EST ship same day
- Orders placed after 2 PM EST ship next business day
- No shipping on weekends or public holidays
- Processing time: 1-2 business days for verification
Package Tracking
- Tracking number provided within 24 hours of shipment
- Real-time updates via email and SMS notifications
- Signature required for all deliveries over $200
- Insurance included on all shipments
International Customs
- Customs duties and taxes are buyer's responsibility
- Packages marked with accurate declared values
- Additional delays may occur during customs clearance
- Some countries may have import restrictions
Delivery Requirements
- Valid shipping address required (no P.O. boxes for express)
- Phone number must be provided for international orders
- Someone must be available to receive the package
- Redelivery attempts may incur additional fees
Free Shipping Available!
Enjoy complimentary standard shipping on all orders over $150 within the United States. For international orders, free shipping is available on purchases over $250. Upgrade to express shipping for just the difference in cost!
Special Shipping Services
🎁 Gift Packaging
Premium gift wrapping available for $12.95. Includes luxury packaging, ribbon, and personalized message card. Perfect for special occasions and corporate gifts.
🏢 Corporate Orders
Bulk shipping discounts available for corporate accounts. Custom packaging options, branded materials, and dedicated account management for business customers.
📍 Store Pickup
Order online and pick up at our Madison Avenue location in New York. Free service with order confirmation and ID verification required.
🔄 Exchange Shipping
Prepaid return labels included with all orders. Exchange shipping covered for defective items. Easy returns process through our customer service team.
Important Shipping Notes
Shipping Restrictions & Guidelines
Weather Delays: Extreme weather conditions may cause shipping delays beyond our control. We'll notify customers of any significant delays and provide updated tracking information.
Holiday Shipping: During peak holiday seasons (November-December), shipping times may be extended. We recommend ordering early to ensure timely delivery for gift-giving occasions.
Address Accuracy: Please ensure your shipping address is complete and accurate. Incorrect addresses may result in delivery delays, return shipping charges, or lost packages. We cannot be responsible for packages delivered to incorrect addresses provided by the customer.
Packaging: All Gentle Monster eyewear is carefully packaged in protective cases with premium materials to ensure safe delivery. Each order includes authentication materials and care instructions.
Shipping Insurance: All orders are automatically insured against loss or damage during transit. In the rare event of shipping damage, contact our customer service team within 48 hours of delivery for immediate assistance.